Returns & Refund

Thank you for shopping with Dorravale! We want to ensure that you have a smooth and satisfactory shopping experience with us. Please read our Returns & Refund Policy carefully before making a purchase. By placing an order with Dorravale, you agree to the following terms and conditions:

  1. Returns Eligibility:
    • We accept returns for all non-customized and non-perishable products within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Non-Returnable Items:
    • Personalized or custom-made products cannot be returned, unless there was an error on our part.
    • Perishable goods, such as food items, plants, or flowers, cannot be returned due to their nature.
  3. Return Process:
    • To initiate a return, please contact our customer support team at support@dorravale.com within 30 days of receiving the product.
    • Our customer support team will guide you through the return process and provide you with a return shipping address if necessary.
  4. Shipping Costs:
    • Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
    • If the return is due to a faulty or damaged item, please provide photographic evidence to our customer support team to expedite the process.
  5. Refund Processing:
    • Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund.
    • If your return is approved, the refund will be processed to the original payment method used during the purchase.
    • Please allow up to [insert number of days] for the refund to be reflected in your account, as processing times may vary depending on your payment provider.
  6. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.
  7. Cancellations:
    • If you need to cancel an order, please contact us as soon as possible.
    • If the order has not yet been shipped, we will cancel the order and issue a full refund.
    • If the order has already been dispatched, please follow the standard return process mentioned above.
  8. Damaged or Defective Items:
    • In the rare event that you receive a damaged or defective product, please contact our customer support team immediately.
    • We may require photographic evidence to assess the issue, and we will gladly replace or refund the item, depending on your preference.
  9. Changes to the Returns & Refund Policy:
    • Dorravale reserves the right to modify or update this Returns & Refund Policy at any time without prior notice.
    • Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Dorravale, and we hope you enjoy your shopping experience with us!

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